FAQ

Bibs size chart 口水肩尺寸 :

Circle Bib Collection 圓型系列 - Width 寬度 : 7.7", 19.5cm ' Length 長度 : 4.7", 12cm

Triangle Bib Collection 三角型系列 - Width 寬度 : 7.3", 18.5cm ' Length 長度 : 4.7", 12cm

Bandana Rounded Bib Collection 尖型系列 - Width 寬度 : 7.9", 20cm ' Length 長度 : 4.7", 12cm

*Neckline with button 1 頸圍扭扣一 : 11.8", 30cm

*Neckine with button 2 頸圍扭扣二 : 11.2", 28.5cm

Bandana Bib Collection 三角巾系列 - Length 長度 : 6", 13.2cm *Neckline with button 1 頸圍扭扣一 : 13.4", 34cm

*Neckine with button 2 頸圍扭扣二 : 12.7", 32.2cm

Bloomer size chart 燈籠褲尺寸 :

S Waist 細碼腰圍 : 18" - 28" , 46cm - 70cm M Waist 中碼腰圍 : 19" - 30" , 49cm - 76cm

L Waist 大碼腰圍 : 20" - 32" , 52cm - 82cm

Our orders are shipped within 3 business days of purchase.

Shipping will not take place during public holidays.

Once your order is shipped,

you will receive your order within an estimate of 2-5 business days after its ship date.

(please expect longer delivery times for international orders)

Delivery time may vary, but we endeavour to process your order as quickly as possible.

While every effort is made by NORA BIBS HK to ensure the timeliness of our product delivery, we are not responsible for any extra fees, custom or back-end charges that may incur due to customs, natural disasters and weather events or air and ground transportation strikes or delays.

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For customers in Taiwan and the Mainland China, an email will be sent to you requesting your full name and identity card number. Please check your emails after placing your order.

This personal data is mandatory for successful order delivery by SF Express.

Thank you for your cooperation.

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Please do not hesitate to contact us if you have any enquiries: norabibshk@outlook.com

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我們的大部分訂單會在購買後 3 個工作日內發貨。

我們不在公共假期發貨。

一旦您的訂單發貨，您將在發貨日期後的 2-5 個工作日內收到您的訂單。

（請為國際訂單留出更長的交貨時間）

運送時間可能會有所不同，但請放心，

我們會盡最大努力盡快為您下單。

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我們不對可能受海關、自然事件或空運和陸運罷工或延誤影響的任何運輸交付負責，

也不對任何額外費用、海關或後端費用負責。

但是，我們會盡力避免發生任何意外。

對於台灣和中國大陸的客戶，

我們將發送一封電子郵件，

詢問您的全名和身份證號碼。

這是順豐寄出您的訂單所必需的，

請在下訂單後查看您的電子郵件。

非常感謝您的合作。

如果您有任何疑問，請隨時與我們聯繫：norabibshk@outlook.com

※Please confirm the product style and quantity and any relevant option information before placing your order. Once payment is successfully made, the order options cannot be changed, and the customer should comply with our return and exchange policy. All items sold and shipped are non-refundable (except strap bloomers).

※If there is any defects or damages in received item(s), the customer must e-mail us or send a message to this website within 7 days after receiving the item(s) to apply for return/ exchange. Our return policy applies to new and unwashed items in original condition and packaging.

※Once item(s) have been used, altered or washed, or damaged due to improper use, returns or exchange will not be accepted.

※NORA BIBS HK reserves the right to verify whether the item(s) meet the requirements mentioned in this policy. Before returning the item(s), the customer is required to take a photo of the item(s) as a means of verifying item’s condition remotely.

If the model of the relevant item(s) is sold out hence cannot be exchanged, the customer can select other products from NORA BIBS HK and the customer will pay for any price differences incurred.

※Pattern cutting of our bibs can vary, the finished garment(s) using the same fabric can vary. Unfortunately item(s) cannot be returned or exchanged due to change of mind or dissatisfaction with the position of the pattern ' fonts and embroidered colors.

※NORA BIBS HK reserves the right to deny any returns if the item does not meet our requirements.

※請您在購買前確認好商品款式及數量等選項信息，一旦支付成功將不能更改訂單選項，並默認為同意本退換貨規定。所有售出貨品，恕不退款。

※倘客戶發現所收貨品有任何既有的瑕疵或損壞，客戶必須在收貨後七天內以電郵或傳送訊息到本網站提出辦理，貨品須連同原封包裝及在〝簇新〞的情況下退回。

※所有貨品必須保持包裝完整，貨品一經使用、修改或洗滌，又因使用不當而引致損壞，恕不接受退換。

※NORA BIBS HK在接受退換貨品之前，必須經圖片作出驗證是否符合上述要求。

如有關貨品因其型號售罄而未可退換，客戶可選取任何貨品、及袛需補付貨價的差額。

※由於我們口水巾的剪裁位置不一樣。就算是同一款布料最終成品也不一樣。我們不接受對於圖案位置' 字型及繡名顏色不滿的退貨或退款。客人如有特別要求可於下單時告知, 我們會盡量安排 。

※請注意，NORA BIBS HK保留所有退貨最終決定權。

※Exchange Process For products that meet the exchange conditions, please be sure to notify us and provide the following relevant information within 7 days from the date of receipt, and we will confirm the processing for you as soon as possible. Please provide the following information for review: 1. Order number : 2. The name of the orderer : 3. The name and quantity of the product to be exchanged : 4. Reason for replacement : 5. Recipient's name, telephone and address : 6. Please provide product photos so that the customer service staff can confirm the integrity of the product. ※Exchange applications are not supported in the following situations : 1. Commodities more than 7 days from the date of receipt 2. Man-made damage to goods 3. Dissatisfied with the pattern cutting position 4. Products that have been used 5. Return the product without prior application for replacement ※Exchange information 1. Under normal circumstances, after we receive your returned merchandise and confirm the replacement application, we will generally ship your merchandise within 3 working days. 2. The goods that meet the exchange conditions will be borne by the brand for the round-trip freight incurred during the exchange. ※換貨流程 符合換貨條件的商品，請您務必在收貨日起計7天內與通知我們並提供以下相關信息，我們將盡快為您確認處理。

請提供以下資料, 以便進行審核：

1.訂單編號：

2.訂購人姓名：

3.申請換貨的產品名稱及數量：

4.換貨原因：

5.收件人姓名, 電話及地址：

6.請提供產品照片, 以便客服人員確認商品完整性

※以下情況不支持換貨申請： 1.收貨日起超過7天以上的商品 2.人為損毀商品 3.對圖案剪裁位置不滿意

4.已使用過的商品

5.未有事先申請換貨而自行退貨

※換貨需知 1. 一般情況下，我們收到你退回的商品後並確認換貨申請，一般會在3個工作日內將你的商品寄出。

2. 符合換貨條件的商品均由本品牌承擔換貨時產生的往返運費。

Organic cotton is a natural fibers. It will shrink slightly on the first wash. After the first wash, they should not shrink again.

Please follow the wash & care instructions mentioned above to reduce the chance of shrinkage. A shrinkage rate of less than 3% in cotton fabric is within international standard value.

We use non-dyed, unbleached organic cotton fabric. Therefore, the garment surface may appear to be beige. This is the colour of raw cotton.

After a few uses and washes, the colour will fade gradually and become whiter.

純棉屬天然纖維, 第一次下水會有些許縮水的現象，

第二次之後就不會再發生。

請按照上面提到的洗滌方式, 減少縮水的機率。

棉織品縮率-3%以內是國際標準值。

我們使用無染的有機棉布料，沒有使用任何漂白劑。

所以表面呈原棉的淡黃色，經過使用並清洗一段時間之後，

顏色會慢慢變淡成較白。

Since there is no any bleaching and chemical process, the organic cotton is weakly refined with enzymes, and the color of each batch of organic cotton is different, so it will show different colors.

由於沒有經過任何漂白及化學藥劑工序，有機棉使用酵素等作弱精練處理， 加上每批有機棉花的顏色不一樣，所以會呈現不一樣的顏色。

Our organic cotton fabrics are unblenched. Thus, the little brown flecks are residual cotton husks or stems that are normally present in cotton. These little brown flecks will naturally fall off with increasing of washes.

我們的有機棉布料皆為無漂白，所以這是棉花殼或莖的殘留自然現象。這些褐色小點會隨著洗滌次數增加後自然掉落。

精梳棉就是純棉織物，在加工的過程中以精梳機移除棉纖維中較短的纖維(約1CM以下)，而留下的較長而且整齊的纖維。

棉紗的生產製造方法比較複雜，一般目前有兩種紡紗的方法 ，即梳棉紡紗和精梳紡紗。

(1)梳棉紡紗工序：配棉→開清棉→梳棉→並條→粗紗→細紗→後加工→成品檢驗。

(2)精梳紡紗工序：配棉→開清棉→梳棉→精梳→並條→粗紗→細紗→後加工→成品檢驗。

普通的消費者根本無法辨別什麼普通棉和精梳棉，主要還是「觀看」與「觸摸」。普通棉布由於織數不夠高，甚至面料上還有棉結，感覺不精緻，至於以觸摸方式分辨，則是實際感受免不得質感是否柔軟、堅實和平滑。

所以經過梳理雜質,整理後的棉紗（也就是精梳棉紗）做成的成品，自然會比普通棉紗做的產品品質要好。精梳棉的透氣性與吸濕性也要更突出，穿著更加舒服，品質高，不起球。多用於貼身衣物或者高檔的襯衣等。尤其是毛巾浴巾產品，採用精梳後的長纖維自然也就更加吸水和極少掉毛了。

In fact, Combed Cotton is a pure cotton fabric, except that during the processing of the cotton yarn, the comber removes the shorter fibers (about 1 cm or less) of the cotton fibers, leaving the longer and neat fibers.

The production method of cotton yarn is relatively complicated. Generally there are currently two methods of spinning, namely carding and combing.

(1) Card spinning process: cotton blending → cotton cleaning → carding → drawing → roving → spinning → post-processing → finished product inspection.

(2) Combed spinning process: cotton blending → opening cotton → carding → combing → drawing → roving → spinning → post-processing → finished product inspection.

Ordinary consumers simply can't distinguish between plain cotton and combed cotton, mainly because of "watching" and "touching". The ordinary cotton cloth outline of the hand It is faintly visible, and there are even neps on the fabric. It is not exquisite. As for the way of distinguishing by touch, it is the actual feeling that the texture is soft, solid and smooth.

After combing the impurities, the finished cotton yarn (that is, the combed cotton yarn) is made of finished products, which will naturally be better than ordinary cotton yarn. Comb cotton is also more breathable and hygroscopic, more comfortable to wear, high quality, and can not afford the ball. Mostly used for close-fitting clothing or high-end shirts. Especially for towel bath products, the long fibers after combing are naturally more absorbent and less fluffy.